Post by account_disabled on Dec 19, 2023 3:08:38 GMT -5
In ten years, the proportion of Europeans shopping online has almost doubled (from . % in to % in ). Since the last scoreboard, consumer confidence has increased by percentage points when purchasing from retailers located in the same country and by percentage points when purchasing from other EU member states. Although significant progress has been made, the scoreboard shows that there are still obstacles for consumers who want to buy from online retailers located in another EU country. For example, % of respondents reported that a payment was refused and % were refused delivery of products in their country. As for retailers, only in – among those currently selling online – said they plan to sell their products both domestically and internationally in the next year. They still have concerns about selling online in other countries, namely: a higher risk of fraud, differences in.
Tax regulations or national contract law rules, and differences country email list in consumer protection rules. This is why the Commission has formulated a proposal for modern rules on digital contracts, aimed at harmonizing contractual rules for the online sale of goods and promoting access to digital content and online sales across the EU.Awareness of consumer rights is growing, and uneven across the EU Compared to the edition of the dashboard, consumers are better informed about their rights. On average, % of consumers are fully aware of their basic rights (an increase of . percentage points since ). However, conditions for consumers are generally better in northern and western EU member states than in eastern and southern ones. For example, . % of Finns file a complaint when faced with a problem, while only . % of Bulgarians do so.
And exposure to UTPs varies widely, with . % of Croatians being exposed to them, compared to . % of Austrians. To address these issues, the Commission is working on a proposal to update consumer protection rules. The aim is to ensure that every European consumer knows their rights and that these rights are applied correctly throughout the EU. Retailers do not know enough about consumer rights< a i= > The scoreboard shows that retailers' level of awareness of consumer protection rules has not improved since the last edition. Only . % of their answers to questions about basic consumer rights were correct.
Tax regulations or national contract law rules, and differences country email list in consumer protection rules. This is why the Commission has formulated a proposal for modern rules on digital contracts, aimed at harmonizing contractual rules for the online sale of goods and promoting access to digital content and online sales across the EU.Awareness of consumer rights is growing, and uneven across the EU Compared to the edition of the dashboard, consumers are better informed about their rights. On average, % of consumers are fully aware of their basic rights (an increase of . percentage points since ). However, conditions for consumers are generally better in northern and western EU member states than in eastern and southern ones. For example, . % of Finns file a complaint when faced with a problem, while only . % of Bulgarians do so.
And exposure to UTPs varies widely, with . % of Croatians being exposed to them, compared to . % of Austrians. To address these issues, the Commission is working on a proposal to update consumer protection rules. The aim is to ensure that every European consumer knows their rights and that these rights are applied correctly throughout the EU. Retailers do not know enough about consumer rights< a i= > The scoreboard shows that retailers' level of awareness of consumer protection rules has not improved since the last edition. Only . % of their answers to questions about basic consumer rights were correct.